Director – Internal Communications

We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job assumes responsibility for strategic planning, direction and overall accountability for the Internal Communications department, independently makes decisions that could seriously affect the overall division and/or Ochsner Health System’s financial objectives, performance objectives and strategic results. Works with the AVP, Communications and Public Relations to develop budget for the department and is accountable for tracking expenses as incurred and assumes responsibility for strategic planning and direction of all internal communications for all Ochsner Health System regions and entities, and related ventures, affiliations and partnerships to drive the system strategy to motivate and engage more than 14,000 Ochsner Health System employees and more than 2,500 affiliated physicians through the delivery and measurement of consistent messaging across multiple platforms and tactics; directs all aspects of internal communication including proactive, reactive and crisis communications for the system; and directs or supervises internal communications team to achieve communications goals and targets.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner’s discretion.
 

Education 

Required – Bachelor’s degree in Marketing, Communications, Journalism or related field

Work Experience

Required – 10 years corporate communications or business communications experience including 3 years in a management role.

Knowledge Skills and Abilities (KSAs)

• Good organizational, time management, interpersonal and conflict resolution skills.
• Professional attitude and skills to relate to executive management, professionals and business and community leaders.
• Exhibits excellent leadership and self-direction, good judgment in handling difficult situations.
• Must have computer skills and be proficient with Windows-style applications, various software packages specific to the role.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Job Duties

• Develops integrated internal communications strategies for the system, key operating divisions, regions, service lines, ancillary services and related ventures. 
• Directs or supervises internal communications staff to set and achieve goals and targets in a timely manner to support the operating goals of the organization through communication of key operational initiatives and internal messages.  
• Owns and continually assesses the current communications channels (Ochweb, Ochsner This Week, Power of ONE, Power of THE PRACTICE, Ochsner, the MINe platform, system-wide emails) and advises stakeholders on the most effective avenues for communication with particular audiences.
• Interfaces regularly with executive team to develop communications strategies to support a knowledgeable and engaged workforce using a variety of channels, platforms and technologies – including the support of system events.
• Maintains fiscally sound operations and measurable results including management of the internal communications budget, as well as ongoing analysis of department operating and performance statistics.
• Other related duties as required. 

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized.

Must be able to travel throughout and between facilities.
Must be able to sit for prolonged periods of time.
Must be able to stand up to two or more hours at a time.
Must be able to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms.  The incumbent has an occupational risk for exposure to all communicable diseases.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View the EEO is the Law poster and its supplement, as well as the pay transparency policy for more information. 

Affirmative Action Policy Statement

We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job assumes responsibility for strategic planning, direction and overall accountability for the Internal Communications department, independently makes decisions that could seriously affect the overall division and/or Ochsner Health System’s financial objectives, performance objectives and strategic results. Works with the AVP, Communications and Public Relations to develop budget for the department and is accountable for tracking expenses as incurred and assumes responsibility for strategic planning and direction of all internal communications for all Ochsner Health System regions and entities, and related ventures, affiliations and partnerships to drive the system strategy to motivate and engage more than 14,000 Ochsner Health System employees and more than 2,500 affiliated physicians through the delivery and measurement of consistent messaging across multiple platforms and tactics; directs all aspects of internal communication including proactive, reactive and crisis communications for the system; and directs or supervises internal communications team to achieve communications goals and targets.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner’s discretion.
 

Education 

Required – Bachelor’s degree in Marketing, Communications, Journalism or related field

Work Experience

Required – 10 years corporate communications or business communications experience including 3 years in a management role.

Knowledge Skills and Abilities (KSAs)

• Good organizational, time management, interpersonal and conflict resolution skills.
• Professional attitude and skills to relate to executive management, professionals and business and community leaders.
• Exhibits excellent leadership and self-direction, good judgment in handling difficult situations.
• Must have computer skills and be proficient with Windows-style applications, various software packages specific to the role.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Job Duties

• Develops integrated internal communications strategies for the system, key operating divisions, regions, service lines, ancillary services and related ventures. 
• Directs or supervises internal communications staff to set and achieve goals and targets in a timely manner to support the operating goals of the organization through communication of key operational initiatives and internal messages.  
• Owns and continually assesses the current communications channels (Ochweb, Ochsner This Week, Power of ONE, Power of THE PRACTICE, Ochsner, the MINe platform, system-wide emails) and advises stakeholders on the most effective avenues for communication with particular audiences.
• Interfaces regularly with executive team to develop communications strategies to support a knowledgeable and engaged workforce using a variety of channels, platforms and technologies – including the support of system events.
• Maintains fiscally sound operations and measurable results including management of the internal communications budget, as well as ongoing analysis of department operating and performance statistics.
• Other related duties as required. 

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized.

Must be able to travel throughout and between facilities.
Must be able to sit for prolonged periods of time.
Must be able to stand up to two or more hours at a time.
Must be able to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms.  The incumbent has an occupational risk for exposure to all communicable diseases.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View the EEO is the Law poster and its supplement, as well as the pay transparency policy for more information. 

Affirmative Action Policy Statement