Patient Access Supervisor - St. Bernard Hospital - ED
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job supervises the Patient Access functions. Monitors and manages patient flow to minimize patient wait times. This job performs duties to support and supervise the Patient Access functions while monitoring productivity and reporting statistics to leadership.Schedule
Various Shifts - On Call Availabilty Including Weekends and Holidays
Education
Required - High School diploma or equivalent
Preferred - Bachelor's degree. Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications
Work Experience
Required - 7 years customer service experience including related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service related experience OR 2 years of customer service experience with a Bachelor’s degree
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of information.
- Effective verbal and written communication skills and the ability to present information clearly and professionally.
- Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
- Strong interpersonal skills.
- Excellent leadership skills and self-direction.
- Good judgment skills in handling difficult situations.
- Good organizational, time management, and conflict resolution skills.
Job Duties
- Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
- Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
- Manages patient flow and adjusts staffing according to volume to minimize patient wait times.
- Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance.
- Manages staff schedules to ensure adequate coverage
- Interviews and recommends candidates for hire, coordinates training to develop staff.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Other related duties as required.
Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site.Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
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Regions
At Ochsner, we provide comprehensive care across the Gulf South region. Find an Ochsner hospital or health center in your area and explore available career opportunities.
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Lafayette Area
Immerse yourself in vibrant Creole and Cajun traditions with year-round festivals, exceptional live entertainment and legendary cuisine. The Acadiana/Lafayette region offers a family-friendly atmosphere and the historic foundation of Ochsner Lafayette General Medical Center (OLGMC), a leader in healthcare since 1911.
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Baton Rouge Area
Experience the dynamic state capital with its revitalized downtown packed with live music, world-class dining, museums and art galleries. Ochsner Medical Center – Baton Rouge leads the community in health innovation, offering extended hours and virtual care programs to make healthcare accessible.
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Bayou Area
Home to strong cultural traditions and an unrivaled sense of community, the bayou region boasts a robust local economy and exceptional education systems. Our facilities, including nationally recognized hospitals like Ochsner St. Mary, deliver top-tier care close to home.
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East Mississippi/West Alabama
Rooted in over 100 years of healthcare excellence, Ochsner Rush Health in Meridian, Mississippi, combines innovation with small-town charm. Explore arts, entertainment and outdoor recreation while benefiting from a rich and growing healthcare network.
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Coastal Mississippi
Enjoy coastal living with access to local beaches, fresh seafood and family-friendly communities—plus a vibrant casino scene for those who enjoy entertainment and nightlife. From Gulfport to Biloxi, this region mingles seaside relaxation with vibrant appeal, supported by Ochsner’s advanced medical services.
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New Orleans Area
Join a globally celebrated city—home to our flagship hospital, Ochsner Medical Center - New Orleans. Recognized as the Best Hospital in Louisiana, this Magnet-recognized facility leads the region in diverse, cutting-edge care. The city offers world-class dining, live music and a history as rich as its flavors.
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North Louisiana
Affordable living, some of the best schools in the state and exceptional outdoor spaces make North Louisiana a destination of choice. With Ochsner LSU Health operating one of the state’s only Level 1 Trauma Centers, this region pairs vibrant communities with top healthcare.
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Northshore Area
Perfect for families, the Northshore region boasts excellent schools, tight-knit neighborhoods and scenic parks. With state-of-the-art medical facilities like Slidell Memorial Hospital and Northshore Medical Complex, this community offers a balance of healthcare innovation and charm.
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Kenner Area
Take your career to the next level in Kenner, Louisiana—just minutes from New Orleans. Here, you’ll enjoy the welcoming spirit of a family-friendly community, a rich cultural landscape and access to outdoor activities. Be part of a resilient community and make a lasting impact close to home.
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Benefits
Work is a big part of your life—but it’s not the only part. Ochsner provides benefits that address many parts of your life and help you be your best self.
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Culture
Collaboration and care are at the heart of our teams. We work together to ensure health and happiness are promoted within our walls and out into the communities we serve.
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Physicians
Our physicians are known for their passion and expertise, across the board. Here, there is ample opportunity for growth, development and mobility.
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Southwest
Build your career in a region defined by resilience, warmth and opportunity. From the vibrant culture of Lake Charles to communities across the Southeast, this area offers a unique quality of life deeply rooted in connection and tradition. Here, you will find welcoming neighborhoods, incredible natural beauty and a pace of life that allows you to truly thrive.
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Southeastern United States
Start a career defined by growth and purpose across our facilities in Georgia, South Carolina and Florida. This region offers a rich mix of vibrant culture, welcoming neighborhoods and beautiful natural landscapes. Whether you love the energy of a city or the calm of the coast, you will find a place where you can truly thrive.
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West Bank
Discover a unique blend of close-knit community and career opportunity on the West Bank. In areas like Gretna and Marrero, you will find welcoming neighborhoods with a rich heritage, all just a short drive from New Orleans. This is a place where strong local ties create a supportive environment for you and your family to flourish.
