Ochsner Health Careers | Search Jobs | Home Infusion Supervisor - Medication Access Specialist

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job oversees the daily operations and performance of the Medication Access (MAS) team, ensuring efficient medication access services across the organization. This role provides direct supervision to MAS staff and acts as a liaison between pharmacy teams, referring providers, nursing staff, and patients. The supervisor is responsible for driving team engagement, resolving escalated patient issues, and monitoring the quality and effectiveness of workflows related to medication prior authorization, insurance verification, and patient support. This position contributes to continuous process improvement, leads training and onboarding efforts, and ensures compliance with regulatory and organizational standards.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education
Required – High school diploma or equivalent
Preferred – Bachelor’s degree in Healthcare

Work Experience

Required – 7 years of experience as a pharmacy technician, medical intake, or healthcare employee working with medications

OR 2 years of such experience with a bachelor’s degree.

Certifications

Required - Medication Therapy Management Certification obtained through the Pharmacy Technician Certification Board (PTCB) must be obtained within 6 months

OR

Medication History Certificate from the American Society of Health-System Pharmacists (ASHP) must be obtained within 6 months.

OR

Pharmacy Revenue Cycle Management Certificate from the American Society of Health-System Pharmacists (ASHP) must be obtained within 6 months

AND

Infusion Revenue Cycle Basics Training Program Certificate from the National Home Infusion Alliance (NHIA) must be obtained within 6 months.

Preferred - Pharmacy Technician License in state of practice.

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Strong interpersonal skills.
• Excellent leadership skills and ability to be self-directed.
• Good organizational and time management skills.
• Good judgement skills in handling difficult situations.
• Good organizational, time management, and conflict resolution skills.
• Knowledge of current, applicable federal, state and local laws, accreditation standards or regulatory agency requirements and ability to ensure compliance with all such laws, regulations, and standards.

Job Duties

• Supervises and supports the daily operations of the Medication Access Specialist team, ensuring coverage, workflow efficiency, and adherence to performance standards.
• Provides training, coaching, and performance feedback to team members to support their professional development and promote accountability.
• Oversees escalated patient cases and resolves complex issues related to medication authorizations, eligibility, or pharmacy coordination.
• Collaborates with pharmacy, providers, and care teams to streamline processes and ensure timely access to medications for patients.
• Conducts quality assurance audits and monitors documentation to ensure accuracy and compliance with regulatory standards.
• Leads initiatives for continuous process improvement including standardization of workflows, documentation practices, and patient communication.
• Coordinates and facilitates team meetings, huddles, and ongoing education sessions to foster knowledge sharing and operational consistency.
• Serves as resource to internal and external stakeholders for guidance on medication access workflows and best practice.
• Assists leadership in developing and implementing departmental policies, procedures, and metrics to monitor team performance.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state, and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Vermont, Washington,and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.