Patient Flow - Throughput Navigator - FT (Mon-Fri) - Elmwood

Ochsner Health Center - Elmwood Building A Location: Jefferson, LA Job Number REQ_00252376 Location Type: On-site Sign-on Bonus: N/A

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We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This role serves as a key facilitator of patient flow across the organization. This nonclinical is responsible for monitoring throughput processes in real time, identifying and addressing delays, and working collaboratively with departments to ensure timely progression of patients through each stage of care. The throughput navigator acts as a central point of communication and escalation to resolve barriers, optimize efficiency, and enhance the overall patient journey and experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required - High School Diploma/GED

Work Experience

Preferred - 2 years Healthcare Experience

Knowledge Skills and Abilities (KSAs)

Strong communication and interpersonal skills, with the ability to build relationships across departments and roles.
Demonstrated problem solving and critical thinking abilities in a fast paced environment.
Proficiency in using hospital information systems, bed management platforms, and real time dashboards.
Highly organized with attention to detail and the ability to manage multiple priorities simultaneously.

Job Duties

Monitor patient flow and throughput metrics in real time, identifying areas where time stamps or process benchmarks are not being met.
Intervene proactively to address delays by engaging the appropriate units, departments, or individuals.
Serve as a liaison between clinical and operational teams, facilitating timely communication and collaboration.
Escalate issues and coordinate problem solving when throughput bottlenecks are identified.
Collaborate with staff, leaders, bed management, and support services to maintain smooth patient progression.
Participate in daily operational huddles and provide real time updates on flow challenges and resolutions.
Performs other duties as assigned
Complies with all policies and standards

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work- Exerting up to 10 pounds of force occasionally (occasionally means activity or conditions exist up to 1/3 of the work day), and/or, a negligible amount of force frequently (frequently means activity or condition exists from 1/3 to 2/3 of the work day) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent has no occupational risk for exposure to communicable diseases .

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site.Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

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The culture here is truly remarkable, and the organization consistently works to make every employee feel valued. I deeply appreciate the career advancement opportunities and the flexibility to align my professional and personal priorities.
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Ochsner is family, and I’m fortunate to have been surrounded by so many supportive people early in my career that made an investment in me. This has not changed. My favorite part about working at Ochsner is now being in the position to pay it forward to the students and staff that were like me 20 years ago.
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Patient Flow - Throughput Navigator - FT (Mon-Fri) - Elmwood

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