Financial Clearance- Call Center Rep- Remote
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job is responsible for communicating financial liability with patients prior to their scheduled appointments to ensure compliance with the Financial Clearance Process. Responsibilities include both inbound and outbound patient calls, accepting payments, and pre-registering patient accounts by verifying demographic and insurance payer information. This position also involves communicating with clinical providers when required.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required – High school diploma or equivalent
Preferred – Associates Degree or Bachelor’s degree in Healthcare
Work Experience
Required – Minimum of 1 year of experience in a healthcare or related setting such as hospital, clinic, medical office, or in business service/revenue cycle (front-line registration, financial counseling, call center, or customer service).
Preferred – Experience using the Epic system
Knowledge Skills and Abilities (KSAs)
- Proficiency in Windows-based applications, EPIC, and accurate data entry/keyboard skills.
- Effective verbal and written communication skills and ability to present information clearly and professionally; able to explain financial information to patient and staff.
- Familiar with insurance benefits, authorizations, billing processes, and regulatory guidelines.
- Able to stay calm and professional in stressful situations; strong problem-solving skills.
- Strong interpersonal skills.
- Good organizational, time management, and conflict resolution skills.
- Works well with others, uses good judgement, maintains confidentiality, and can work independently.
Job Duties
- Responds to patient inquiries regarding financial obligations for upcoming services through inbound and outbound calls.
- Verifies patients’ demographics, insurance benefits and patient eligibility using EPIC and related systems.
- Confirms insurance coverage for scheduled services and collects accurate demographic and financial data.
- Provide patients with cost estimates, including co-pays, deductibles, self-pay amounts, and explain out of pocket responsibilities.
- Educates patients on payment options and explains the financial impact of coverage alternatives.
- Serves as a liaison between patients, guarantors, providers, and internal departments to ensure compliance with financial clearance processes.
- Collects and documents patient and guarantor information accurately across systems.
- Attempts to collect payment in advance of services, processes payments, reconciles accounts, and balances cash drawers per departmental procedures.
- Delivers exceptional customer service to maintain high patient satisfaction and timely resolution of financial inquiries.
- Performs other related duties as assigned.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state, and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent has no occupational risk for exposure to communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site.Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
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Regions
At Ochsner, we provide comprehensive care across the Gulf South region. Find an Ochsner hospital or health center in your area and explore available career opportunities.
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Lafayette Area
Immerse yourself in vibrant Creole and Cajun traditions with year-round festivals, exceptional live entertainment and legendary cuisine. The Acadiana/Lafayette region offers a family-friendly atmosphere and the historic foundation of Ochsner Lafayette General Medical Center (OLGMC), a leader in healthcare since 1911.
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Baton Rouge Area
Experience the dynamic state capital with its revitalized downtown packed with live music, world-class dining, museums and art galleries. Ochsner Medical Center – Baton Rouge leads the community in health innovation, offering extended hours and virtual care programs to make healthcare accessible.
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Bayou Area
Home to strong cultural traditions and an unrivaled sense of community, the bayou region boasts a robust local economy and exceptional education systems. Our facilities, including nationally recognized hospitals like Ochsner St. Mary, deliver top-tier care close to home.
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East Mississippi/West Alabama
Rooted in over 100 years of healthcare excellence, Ochsner Rush Health in Meridian, Mississippi, combines innovation with small-town charm. Explore arts, entertainment and outdoor recreation while benefiting from a rich and growing healthcare network.
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Coastal Mississippi
Enjoy coastal living with access to local beaches, fresh seafood and family-friendly communities—plus a vibrant casino scene for those who enjoy entertainment and nightlife. From Gulfport to Biloxi, this region mingles seaside relaxation with vibrant appeal, supported by Ochsner’s advanced medical services.
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New Orleans Area
Join a globally celebrated city—home to our flagship hospital, Ochsner Medical Center New Orleans. Recognized as the Best Hospital in Louisiana, this Magnet-recognized facility leads the region in diverse, cutting-edge care. The city offers world-class dining, live music and a history as rich as its flavors.
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North Louisiana
Affordable living, some of the best schools in the state and exceptional outdoor spaces make North Louisiana a destination of choice. With Ochsner LSU Health operating one of the state’s only Level 1 Trauma Centers, this region pairs vibrant communities with top healthcare.
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Northshore Area
Perfect for families, the Northshore region boasts excellent schools, tight-knit neighborhoods and scenic parks. With state-of-the-art medical facilities like Slidell Memorial Hospital and Northshore Medical Complex, this community offers a balance of healthcare innovation and charm.
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Kenner Area
Take your career to the next level in Kenner, Louisiana—just minutes from New Orleans. Here, you’ll enjoy the welcoming spirit of a family-friendly community, a rich cultural landscape and access to outdoor activities. Be part of a resilient community and make a lasting impact close to home.
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Benefits
Work is a big part of your life—but it’s not the only part. Ochsner provides benefits that address many parts of your life and help you be your best self.
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Culture
Collaboration and care are at the heart of our teams. We work together to ensure health and happiness are promoted within our walls and out into the communities we serve.
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Physicians
Our physicians are known for their passion and expertise, across the board. Here, there is ample opportunity for growth, development and mobility.
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Southwest
Build your career in a region defined by resilience, warmth, and opportunity. From the vibrant culture of Lake Charles to communities across the Southeast, this area offers a unique quality of life deeply rooted in connection and tradition. Here, you will find welcoming neighborhoods, incredible natural beauty, and a pace of life that allows you to truly thrive.
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Southeastern United States
Start a career defined by growth and purpose across our facilities in Georgia, South Carolina, and Florida. This region offers a rich mix of vibrant culture, welcoming neighborhoods, and beautiful natural landscapes. Whether you love the energy of a city or the calm of the coast, you will find a place where you can truly thrive.
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West Bank
Discover a unique blend of close-knit community and career opportunity on the West Bank. In areas like Gretna and Marrero, you will find welcoming neighborhoods with a rich heritage, all just a short drive from the energy of New Orleans. This is a place where strong local ties create a supportive environment for you and your family to flourish.
