Ochsner Health Careers | Search Jobs | Manager - Clinical Communications - (Hybrid or Remote)

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

The Clinical Communications function at Ochsner Health is dedicated to delivering exceptional communications strategy, consultation and support for the 15,000 physicians, advanced practice providers and nurses who put our patients first every day across Ochsner’s 46 hospitals and more than 370 health and urgent care centers. Clinical Communications is a critical component of Ochsner’s dynamic Enterprise Communications team, which is responsible for building, growing, and protecting Ochsner’s reputation in a way that shapes the external environment and nurtures internal culture and the successful fulfillment of the organization’s strategic plan.

The Manager of Clinical Communications is a key member of the clinical communications leadership team, and is an instrumental partner in advancing organizational strategy, facilitating operational and behavioral change, building connection and culture, and influencing clinical stakeholders around Ochsner’s work and impact on healthcare. The manager works closely with the larger Enterprise Communications team and with functions and departments across the Ochsner Health system to develop, implement and track clinical communications initiatives. Through deep experience, skill, discretion and influence, the manager builds trusted relationships with and advises leaders and executives at the system and regional level on how best to communicate with clinicians in a way that builds culture, deepens engagement and equips teams to fulfill our strategic objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.  Contents are subject to change at the company’s discretion.

Education

Required - Bachelor's degree in English, Journalism, Business Administration, or related field.

Work Experience

Required - 7 years of experience in corporate, internal or business communications including two years of management experience.

Preferred - Experience working closely with a clinical audience in a healthcare environment.

Knowledge Skills and Abilities (KSAs)

• Exceptional written and verbal communications skills with an ability to translate complex topics into actionable and understandable narratives.
• Ability to present information confidently and professionally to varying levels of individuals including the organization’s most senior leaders.
• Excellent organizational, time management, interpersonal and conflict resolution skills.
• Strong leadership and self-direction, exhibiting advanced judgement in handling difficult situations, collaboratively solving challenges and maintaining absolute discretion.
• Experience and proficiency with the Microsoft 365 suite, including Word, PowerPoint, Teams, and SharePoint. Prefer candidates with demonstrated experience working in content management systems, specifically Firstup.
• Ability to work a flexible schedule (e.g. weekend, holiday, on call availability as needed to meet organizational need).
• Knowledgeable of current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility, along with compliance with all such laws, regulations and standards.

Job Duties

• Supports strategic planning, direction, execution, and accountability of system-level strategic communications with internal stakeholders based on direction from the Ochsner Health Executive Team and senior Enterprise Communications leaders.
• Advises stakeholders on the most effective avenues for communication of a wide variety of routine, complex and highly sensitive topics, cultivating deep knowledge of clinical audience issues, needs and challenges and developing comprehensive communications plans and briefs with supporting content
• Maintains client relationships including the Office of Strategy Management, the Office of Professional Wellbeing, quality and safety, digital and connected health to manage change and reputational issues through the development of proactive and reactive communications strategies
• Partners with Human Resources to communicate and optimize Ochsner’s organizational culture and clinician experience through cohesive and persuasive messaging
• Works with other leaders to proactively anticipate, monitor and act upon emerging priorities, opportunities and risks for the clinical audience, and supports the organization’s disaster recovery team
• Proactively stays abreast of emerging trends, best practices and technologies for optimizing clinical communications to inspire engagement with content and achieve desired outcomes
• Collaborates with executive and operational leaders across the organization to ensure attainment of key operating and organizational goals
• Helps to develop, refine and extend the voice and thought leadership positioning of assigned executive leaders across internal clinical audiences
• Supports the Enterprise Communications team with special projects, events, and strategies as needed

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington,and Washington D.C.

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We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View the EEO is the Law poster and its supplement, as well as the pay transparency policy for more information. 

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