Mgr-PSS Operations & Concierge

Ochsner Medical Center - New Orleans Location: New Orleans, LA Job Number REQ_00258533 Location Type: On-site Sign-on Bonus: N/A

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We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job delivers policies, practices and processes efficiently and effectively to the employed providers, including physicians and advanced practice providers, in a manner that enhances the ease of use for providers which helps to put patients first. Works cooperatively with all other human resources divisions related to benefit plan development and communication, onboarding, policy implementation, talent development, practice acquisition and employee relations from the providers’ perspective. Helps to coordinate the efforts of the physician staffing services (PSS) team to ensure a smooth employee experience for all employed providers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required - Bachelor's degree.

Preferred - Master’s degree.

Work Experience

Required - 6 years of related experience in operations or healthcare or customer service.

HR expertise and experience in performance management, employment law, employee relations, staffing workforce planning, succession planning, talent management, fundamental compensation and benefits principles.

Preferred - None.

Certifications

Required - None.

Preferred - PHR/SPHR, SHRM-CP, SHRM-SCP.

Knowledge Skills and Abilities (KSAs)

Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Ability to deliver information in a detailed, timely manner with the needs of the physician, advanced practice provider or related leader in mind.
Ability to create strong relationships quickly with leaders, physicians and providers.
Leadership skills and ability to lead with a quality improvement focus and relentless pursuit of excellence in a complex, fast-paced business environment.
Strong data and analytical skills.
Emotional intelligence and ability to manage difficult messages.
Excellent meeting and facilitation skills and ability to relate to all levels of the organization.
Ability to drive business results.

Job Duties

Drives division business outcomes (labor, turnover, engagement).
Improves leadership capabilities (performance management, succession planning and talent review).
Manages workforce planning.
Effectively communicates and collaborates with Centers of Excellence (local training, benefits, compensation).
Ensures compliance and minimize risk (employee relations, workplace safety, and regulatory compliance).
Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site.Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

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Jackie W.

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The culture here is truly remarkable, and the organization consistently works to make every employee feel valued. I deeply appreciate the career advancement opportunities and the flexibility to align my professional and personal priorities.
Jeanette S.

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Ochsner has given me the opportunity to grow, learn and move across different departments to find my niche. I was trained here by great people, and I’m able to use my skills every day to support my physician and care for patients.
Christopher M.

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Ochsner is family, and I’m fortunate to have been surrounded by so many supportive people early in my career that made an investment in me. This has not changed. My favorite part about working at Ochsner is now being in the position to pay it forward to the students and staff that were like me 20 years ago.
Tracey S.

EVP, Chief People and Culture Officer

Our team members are the driving force at Ochsner Health. They live our values of patients first, integrity, compassion, inclusivity, teamwork and excellence. Ochsner invests in initiatives that enhance our environment and allow team members to flourish while patients remain the priority in our mission-driven efforts.

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Mgr-PSS Operations & Concierge

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Purpose in Action

Jackie W.

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Tracey S.

EVP, Chief People and Culture Officer

Behind the Scenes with Ochsner Careers