Employee Relations Team Lead

Business Office - Benson Tower Location: New Orleans, LA Job Number REQ_00263233 Location Type: On-site Sign-on Bonus: N/A

Apply Now

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

The Employee Relations Team Lead plays a critical role in fostering a positive and compliant work environment. This position leads team efforts in employee relations and serves as a subject matter expert on related issues, ensuring alignment with organizational values, legal compliance, and HR best practices. This role supports complex employee relations matters within a healthcare setting, requiring sound judgment in conflict resolution, knowledge of employment law, and experience navigating HR challenges.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required - Bachelor’s Degree in Business Administration, Human Resources, or related HR field.

Work Experience

Required - 3 years of directly related HR experience; 6 years of work experience in lieu of education requirement.

Knowledge Skills and Abilities (KSAs)

Solid understanding of labor and employment law.
Must have computer skills and dexterity required for data entry and retrieval of information.
Must be able to navigate multiple technology platforms and comfortable with the use of AI.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Strong leadership ability to influence, coach, and develop early-career HR Employee Relations professionals.
Ability to manage workflow and process for intake & case resolution.
Ability to review data and provide insights and action planning.

Job Duties

Serve as the daily point of escalation for Employee Relations team, providing guidance on complex and sensitive ER matters.
Collaborate with Employee Relations leadership to deliver training and development programs for leadership teams, enhancing ER capabilities across the organization.
Manage the assignment and prioritization of ER cases for assigned regions. Monitor and review the ER case load dashboard to ensure timely and effective resolution.
Prepare detailed reports and trend analyses for the Director of Employee Relations and partner with HRBPs.
Provides feedback for annual performance reviews, team development, and oversight.
Contribute to ER-related projects and initiatives as needed, supporting continuous improvement and strategic goals
Handle complex cases including ADA accommodations, leave management, and non-compete placements, investigations with Leaders as the focus of the investigation with a high degree of confidentiality and legal awareness.
Partner with the Director of Employee Relations to review and approve termination decisions, ensuring alignment with policy and legal standards.
Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site.Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Apply Now

Explore This Location

View Map

Similar Listings

Patient Access Representative - Therapy and Wellness - Kenner - Full Time Administrative & Business Professional Kenner, Louisiana, United States
Patient Access Rep - Ochsner Therapy and Wellness - Benson Cancer Center Administrative & Business Professional New Orleans, Louisiana, United States
Patient Access Supervisor - Ochsner Therapy and Wellness - Pediatrics Administrative & Business Professional New Orleans, Louisiana, United States

Purpose in Action

Discover what it's like to be a part of the Ochsner team.

Jackie W.

Nursing Unit Manager

The culture here is truly remarkable, and the organization consistently works to make every employee feel valued. I deeply appreciate the career advancement opportunities and the flexibility to align my professional and personal priorities.
Jeanette S.

Medical Assistant

Ochsner has given me the opportunity to grow, learn and move across different departments to find my niche. I was trained here by great people, and I’m able to use my skills every day to support my physician and care for patients.
Christopher M.

Pediatric Registered Nurse

Ochsner is family, and I’m fortunate to have been surrounded by so many supportive people early in my career that made an investment in me. This has not changed. My favorite part about working at Ochsner is now being in the position to pay it forward to the students and staff that were like me 20 years ago.
Tracey S.

EVP, Chief People and Culture Officer

Our team members are the driving force at Ochsner Health. They live our values of patients first, integrity, compassion, inclusivity, teamwork and excellence. Ochsner invests in initiatives that enhance our environment and allow team members to flourish while patients remain the priority in our mission-driven efforts.

Behind the Scenes with Ochsner Careers

Explore careers, meet our teams and see the impact—follow Ochsner Careers on social today.

@ochsnercareers

Employee Relations Team Lead

Share This Job

Similar Listings

Explore Related Content

Purpose in Action

Jackie W.

Nursing Unit Manager

Jeanette S.

Medical Assistant

Christopher M.

Pediatric Registered Nurse

Tracey S.

EVP, Chief People and Culture Officer

Behind the Scenes with Ochsner Careers